Frequently Asked Questions

Chicago Medical Sales specializes in pre-owned medical equipment, with a primary focus on Stryker and a limited selection of other brands.

Equipment we sell is inspected and tested by a biomedical technician. Please review each product listing for its condition and specific details.

Check the product description and photos for the listed configuration and included items. If you need clarification before ordering, contact our team with the product name or part number.

Yes. Send us the model number or part number and, if relevant, the equipment you need it to work with. Our team can help discuss the listing and its details.

We offer a 30-day warranty on medical equipment we sell. See our Warranty page for more information.

Payment methods available for your order are displayed at checkout.

Most in-stock items ship the same day when the order is received by 2:00 PM Chicago time. Transit time depends on the destination and shipping method. For a rush order, call us before placing the order to discuss timing and options.

Shipping costs are calculated in the shopping cart before checkout for U.S. and international orders.

We ship internationally. Contact our team to confirm shipping options for your destination before placing your order.

We email the tracking number after your order ships. The carrier may also send email updates as the package moves.

Yes. All shipments require a signature. If no one is available, the carrier may attempt delivery again on the next business day or hold the package for pickup. Use your tracking number to contact the carrier for delivery details.

Our regular office hours are Monday through Friday, 8:00 AM to 5:00 PM Chicago time.

Repair services are available through Med.Repair.